Privacy policy

At Castome, we respect your privacy and are committed to protecting the personal information you provide when using our online store. This Privacy Policy explains how we collect, use, process, and protect information when you visit our website or make a purchase.

1. Information We Collect

When you visit Castome, place an order, or interact with our store, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Payment and transaction-related information

  • Information provided when requesting returns, refunds, or exchanges

  • Device information, browser type, IP address, and website usage information

  • Cookies and similar technologies

We collect information that is reasonably necessary to operate our online store and provide our services.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Send order confirmations and updates

  • Process returns, refunds, and exchanges

  • Provide customer support

  • Improve our website, products, and shopping experience

  • Prevent fraud and unauthorized transactions

  • Maintain website and payment security

  • Comply with applicable laws and legal requirements

  • Send promotional communications where permitted by applicable law

3. Shopify

Castome uses Shopify to operate its online store. Shopify provides the ecommerce platform used to process orders and support our online shopping services.

Shopify provides merchants with privacy tools, including privacy policies, cookie banners, and data-sharing opt-out features. We are responsible for ensuring that our privacy practices and settings accurately reflect how our store collects and uses information. (Shopify Help Center)

4. Payment Information

Payments may be processed through third-party payment providers. These providers may collect and process payment information according to their own privacy policies.

Castome does not intentionally store complete payment card information on its own systems.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions

  • Remember preferences

  • Understand website traffic and usage

  • Improve website performance

  • Support analytics and marketing activities where applicable

Where required, cookie consent and privacy controls may be provided through Shopify or compatible third-party privacy tools. (Shopify Help Center)

6. How We Share Personal Information

We may share personal information when necessary with service providers that help us operate our business, including:

  • Shopify and ecommerce technology providers

  • Payment processors

  • Shipping and fulfillment providers

  • Website, analytics, and technology providers

  • Marketing and advertising providers, where applicable

  • Fraud prevention and security providers

  • Government authorities or other parties when required by law

The information shared is intended to support the operation, security, and improvement of our online store.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request information about how your information is collected or shared

  • Opt out of certain marketing communications

  • Opt out of certain data sharing or targeted advertising where applicable

Because Castome serves customers throughout the United States, privacy rights may vary depending on the customer's state. Various U.S. states have enacted privacy laws providing eligible residents with additional rights and controls over their personal information. (Shopify Help Center)

10. Data Sharing and Targeted Advertising

Where applicable, customers may have the right to opt out of certain sharing of personal information or targeted advertising.

Shopify provides a data-sharing opt-out feature that can help merchants provide these controls where required. The availability and requirements of these rights depend on applicable law and the privacy tools and services used by the store. (Shopify Help Center)

11. Marketing Communications

Where permitted by law, Castome may send promotional communications about products, offers, or store updates.

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication.

Transactional communications, such as order confirmations, shipping updates, and other necessary order-related messages, may still be sent.

12. Children's Privacy

Castome does not knowingly collect personal information from children where prohibited by applicable law.

If personal information from a child is identified and its removal is required under applicable law, appropriate steps may be taken to delete it.

13. Third-Party Services

Our store may use third-party services or applications for payment processing, shipping, analytics, advertising, fraud prevention, and other website functions.

Third-party services may have their own privacy policies and practices. Castome is not responsible for the privacy practices of third-party websites or services that are not controlled by us.

14. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our business, website, services, technology, or applicable privacy requirements.

Any updated version will be published on our online store.

15. Online Store

Castome operates as an online store serving customers throughout all 50 U.S. states.

Our store offers clothing and caps featuring NFL, MLS, and NBA-related styles.