Refund policy

At Castome, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and process for returning clothing and caps purchased through our online store.

1. Return Period

Customers may request a return within 30 days of receiving their order.

Return requests submitted after this period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Not have stains, odors, or signs of damage

• Include original tags and packaging, when applicable

• Be returned in a condition suitable for resale

We recommend carefully inspecting products before removing tags or using them.

3. Items Not Eligible for Return

Returns may not be accepted for items that:

• Have been worn, washed, or altered

• Have been damaged after delivery

• Have missing tags or original packaging when required

• Show signs of improper use

• Are specifically marked as final sale

Nothing in this section limits any mandatory consumer rights under applicable law.

4. Return Request

A return request must be submitted before sending an item back.

Customers should wait for return instructions or approval before shipping a product. Sending a return to an unauthorized location may delay processing.

5. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or the return is otherwise required to be covered by applicable law, the customer is generally responsible for return shipping costs.

If the return is due to an error on our part or an item arrives defective or damaged, reasonable return shipping costs may be covered or reimbursed where applicable.

6. Refunds

Once the returned item is received and inspected, the return will be reviewed for eligibility.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

7. Original Shipping Charges

Where applicable, original shipping charges may not be refundable unless otherwise required by applicable law.

8. Exchanges

Exchanges may be available depending on product availability.

If the requested replacement item is unavailable, the order may instead be handled through the applicable refund process.

9. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, the issue should be reported as soon as reasonably possible.

The order may be reviewed and an appropriate solution, such as a replacement or refund, may be provided where applicable.

10. Order Cancellations

Cancellation requests may be considered for orders that have not yet been processed or shipped.

Once an order has been fulfilled or shipped, cancellation may no longer be possible and the standard return process may apply.

11. Consumer Rights

This policy does not affect any consumer rights that cannot legally be excluded or restricted under applicable laws.

Customers may have additional rights depending on their state or jurisdiction.

12. Policy Changes

Castome may update this Return & Refund Policy when necessary to reflect changes to our products, return procedures, or applicable legal requirements.

The updated policy will be published on our online store.

13. Online Store

Castome operates as an online store serving customers throughout all 50 U.S. states.

Our store offers clothing and caps featuring NFL, MLS, and NBA-related styles.