Shipping policy

At Castome, we are committed to providing a simple and reliable shipping experience for customers throughout the United States. This Shipping Policy explains our shipping destinations, costs, processing times, and estimated delivery times.

1. Shipping Destinations

Castome ships orders to customers in all 50 U.S. states.

Our products include clothing and caps featuring NFL, MLS, and NBA-related styles.

2. Free Shipping

Free shipping is available on all orders placed through the Castome online store.

Customers will not be charged an additional shipping fee for standard delivery.

3. Order Processing

Orders are prepared for shipment after the order has been successfully placed and payment has been confirmed.

Processing, packaging, and preparation may take time before the order is handed to the shipping carrier.

4. Delivery Time

The estimated total delivery time is 23–25 days.

This timeframe represents the expected period from order processing through delivery to the customer's address.

Delivery times are estimates and may vary depending on the destination, carrier operations, holidays, weather, or other circumstances outside our reasonable control.

5. Handling Time

The estimated handling time is 1–3 days after the shipment has been handed to the shipping carrier.

Handling time refers to the period during which the package is traveling from the carrier's collection of the shipment to delivery. (Shopify Help Center)

6. Delivery Delays

Although we work to meet the estimated delivery timeframe, unexpected delays may occasionally occur due to:

  • Carrier delays

  • Severe weather

  • Holidays

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Other circumstances outside our reasonable control

A delay does not automatically mean that an order has been lost.

7. Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Castome is not responsible for delays or delivery problems resulting from incorrect or incomplete information provided by the customer.

8. Tracking

When tracking information is available for an order, it may be provided to the customer after the shipment has been processed and handed to the shipping carrier.

Tracking updates may take some time to appear after the carrier receives the package.

9. Delivery Issues

If an order appears to be delayed, delivered to an incorrect location, damaged, or otherwise affected by a delivery issue, the matter will be handled according to the circumstances of the order and the applicable carrier procedures.

Customers should retain any relevant shipping or delivery information.

10. Shipping and Returns

Shipping arrangements for returned or exchanged products are governed by the Castome Return & Refund Policy.

Free shipping on the original order does not automatically mean that return shipping will be free.

11. Policy Changes

Castome reserves the right to update or modify this Shipping Policy when necessary. Any updated version will be published on this page.

12. Online Store

Castome is an online store serving customers throughout all 50 U.S. states and offering clothing and caps featuring NFL, MLS, and NBA-related styles.